Privacy Policy

This Privacy Policy outlines how Aphrodite Casino collects, uses, discloses, and protects your personal data when you interact with our website and online casino services. This policy is intended for users residing in the United Kingdom and is designed to ensure compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Data Controller Information

Aphrodite Casino operates as the data controller for the personal information you provide or that is collected through your use of our services. If you have any questions or requests regarding your data, you may contact our Data Protection Officer at the details provided on our website’s contact page.

2. Types of Personal Data Collected

We collect and process various categories of personal data necessary for the provision of our online casino services. The types of data we may collect include:

• Identity Data: such as your full name, date of birth, and identification documents.
• Contact Data: including your email address, residential address, and phone number.
• Account Data: such as your username, password, and account preferences.
• Financial Data: information related to your deposits, withdrawals, and payment methods.
• Technical Data: including IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Transaction Data: details of the games you play, bets placed, wins, losses, and account activity.
• Communications Data: records of correspondence and interactions with our customer support team.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes, based on one or more lawful grounds as required under data protection legislation:

• To create and manage your account, verify your identity, and provide access to our services (performance of a contract).
• To process payments, manage transactions, and comply with legal obligations relating to anti-money laundering and fraud prevention (legal obligation).
• To communicate with you regarding your account, service updates, or changes to our terms and policies (legitimate interests and legal obligation).
• To personalise your experience, offer tailored content, and enhance service quality (legitimate interests).
• To comply with regulatory and licensing requirements applicable to online gambling operators in the United Kingdom (legal obligation).
• To address customer enquiries, complaints, and requests (performance of a contract and legitimate interests).
• With your consent, to send you marketing communications, promotions, or newsletters. You may withdraw your consent at any time.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the nature of the information and statutory obligations. Generally, account information and transaction records are retained for at least five years following the closure of your account or the completion of a transaction, as required by applicable law.

5. Data Sharing and Disclosure

Your personal data may be shared with selected third parties in accordance with this Privacy Policy and applicable law. These parties may include:

• Regulatory authorities, law enforcement agencies, and governmental bodies, as required by law or for legal proceedings.
• Payment service providers, banks, and financial institutions for transaction processing.
• Third-party service providers who assist us in operating the website, conducting our business, or providing services to you, under contractual obligations of confidentiality and data security.
• Auditors, consultants, or professional advisors for regulatory compliance and business operations.

We do not sell your personal data to third parties. Data transfers outside the United Kingdom or the European Economic Area (EEA) are conducted in accordance with applicable data protection regulations, including the use of standard contractual clauses or other appropriate safeguards.

6. Data Security

Aphrodite Casino implements technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure. These measures include data encryption, secure servers, access controls, regular security assessments, and staff training. While we take reasonable steps to protect your data, no internet-based service can guarantee absolute security.

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You may request that we limit the processing of your data under certain conditions.
• Right to Data Portability: You may request that your data be transferred to another service provider in a structured, commonly used format.
• Right to Object: You may object to the processing of your data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact our Data Protection Officer using the contact details provided on our website. We may require verification of your identity before responding to your request.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect technical and usage data, enhance your browsing experience, and analyse website performance. You can manage your cookie preferences through your browser settings. For further details, please refer to our Cookie Policy available on our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service features. Any updates will be posted on this page, and where material changes occur, we will notify you via email or through the website. We encourage you to review this policy regularly to stay informed about our data protection practices.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer using the contact information provided on our website. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are dissatisfied with our handling of your data.

This Privacy Policy is effective as of 1 June 2024 and supersedes any previous versions.